Shape cloud contact center AI solutions with Bell, using Genesys Cloud CX, Amazon Connect, or NICE CXone in a hybrid Canadian setting.
Build scalable integrations.
This management position leads technical architecture for CCaaS transformations within Bellâs BBM Skilled Services delivery team.
You will design conversational and generative AI solutions, connect platforms with CRM and WFM ecosystems, and provide technical governance during complex implementations.
Client advisory and pre-sales collaboration are central.
Key Responsibilities: Design CCaaS integrations with CRM, WFM, cloud ecosystems, and APIs
Oversee NLU, chatbot, LLM, and speech analytics implementations
Provide technical governance for high-value project deliveries
Advise clients on cloud CX migrations and AI integration value
Validate feasibility, effort, requirements, and technical proposals
Requirements: Five-plus years architecting at least two primary CCaaS platforms
Experience with intelligent IVR, conversational bots, LLM search, and analytics
Three-plus years delivering cloud contact center solutions
Experience leading technical teams and legacy-to-cloud migrations
Preferred Genesys Cloud, AWS, or NICE CXone certifications
Apply cloud architecture, conversational AI, integration design, and advisory expertise to Bellâs modern CCaaS delivery practice.
📌 Cloud Contact Center AI Architect (Canada)
🏢 Recognized
📍 Canada
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