Shape guest communications for Rocky Mountaineer and Canyon Spirit in Vancouver, using exceptional writing, editing, and content development skills.

As Guest Experience Communication & Design Manager, you will deliver pre-travel and in-travel communications across both brands.

You will translate operational and product information into explicit, accurate, accessible, and brand-aligned content.

Collaboration spans Operations, Marketing, Brand, Product, Technology, and Guest Experience Centre teams.

Key Responsibilities: Deliver guest communication strategies across pre-travel and in-travel touchpoints
Manage communication inventories, calendars, templates, and content governance
Develop confirmations, itineraries, guides, instructions, and safety materials




Create automated email programs through Salesforce Marketing Cloud
Oversee maps, menus, signage, onboard, and digital collateral
Requirements: Five or more years in guest or customer communications
Exceptional writing, editing, clarity, accuracy, and accessibility skills
Experience managing email journeys and printed or digital collateral
Experience with CRM or marketing automation platforms
Degree, diploma, or equivalent related communications experience
Bring guest communications, content governance, and design coordination expertise to Armstrong Collective’s travel brands in Vancouver.

📌 Guest Communications Design Manager (Canada)
🏢 Nameless
📍 Canada