Lead personalized customer engagement as a Supervisor at icebreaker, coaching associates and supporting store operations within an inclusive retail team.

This Supervisor supports the store leadership team across customer engagement, merchandising, and operational excellence.

You will coach associates, monitor sales goals, and help maintain a consumer-centric experience.

The position requires retail or store leadership experience, solid communication, and comfort with retail software tools.

Key Responsibilities: Deliver personalized customer engagement through genuine interactions
Coach associates toward engagement and productivity goals
Supervise opening, closing, coverage, and task delegation




Maintain visual merchandising and product replenishment standards
Organize inventory, shipments, and stockroom product flow
Requirements: One-plus years of retail or store leadership experience
Ability to drive results through store teams
Experience coaching, motivating, and building diverse teams
Strong verbal and written communication skills
Comfort using spreadsheets and retail software tools
Bring retail leadership, coaching, and customer engagement skills to support icebreaker’s store team and daily operational standards.

📌 Retail Store Supervisor Customer Experience (Canada)
🏢 Important Company of the Sector
📍 Canada