Lead case management workflow for the Canadian Red Cross in a partially virtual hybrid position based in British Columbia.

Coordinate teams, quality, and escalations.

This temporary full time, 12-month Associate Manager role oversees day-to-day service delivery and support operations.

You will set priorities, monitor productivity, maintain standards, and support client satisfaction.

The work includes fieldwork, office-based periods, and emergency deployments.

Key Responsibilities: Assign work, allocate resources, coach teams, and monitor daily workflow
Review team work, conduct quality checks, and provide feedback
Resolve operational problems and escalated client needs
Prepare reports on activities, trends, outcomes, and expenditures
Represent the organization in program briefings,



meetings, and events
Requirements: Three to five years’ experience and relevant post-secondary education
Microsoft Office, Share

Point, and multiple-systems troubleshooting proficiency
Experience leading, supervising, coordinating, and managing workloads
Strong problem-solving, analysis, communication, and influence skills
Experience working respectfully with Indigenous communities, organizations, or governments
Apply case management leadership, workflow oversight, and client escalation skills supporting Canadian Red Cross program delivery.

📌 Associate Manager Case Management (Canada)
🏢 Recognized
📍 Canada