Americold needs customer support focused on complaints, shipments, and inventory counts, with transparent communication and organized clerical follow-through.

As a Customer Service Representative, you will serve customers while connecting their needs with internal account administration and invoicing teams.

Your work includes answering phones, greeting visitors, maintaining files, and preparing order information.

You will also address refused, short, and damaged orders, using accurate records and reports.

Key Responsibilities: Handle customer complaints concerning work orders and shipments
Report feedback to management and liaise with internal teams
Maintain files, answer phones, and greet visitors
Resolve refused product, over short, and damaged orders
Provide scheduling and reporting support for customer loads
Requirements: High school diploma or GED required
No prior customer service or clerical experience required
Effective verbal and written communication
Ability to manage multiple tasks efficiently
Initiative when addressing new challenges
Use communication, issue resolution, and clerical support skills to help Americold customers and internal teams manage orders effectively.

📌 Americold Customer Support Specialist (Canada)
🏢 Important Business
📍 Canada