Deliver exceptional customer service at Gerber Collision & Glass while coordinating repair appointments, insurance documentation, and administrative support.

This Customer Service Representative manages relationships with customers and insurance companies throughout vehicle repairs.

The position uses CCC One, Daily Demand Capacity Planner, and ARMS while supporting repair facility operations.

Strong communication, accuracy, multitasking, and customer service skills are central to the work.

Key Responsibilities: Schedule vehicle repair appointments using approved systems and scripting
Retrieve insurance assignments and obtain repair authorization documentation
Prepare repair order packets with required checklists and parts lists




Record customer and insurance communications in CCC One
Coordinate rental information across ARMS and CCC One
Requirements: High School Diploma or GED
Minimum one year in a similar administrative role
Preferred automotive environment and customer service experience
Basic computer skills and office equipment knowledge
Valid driver's license and solid communication abilities
Apply customer service, CCC One expertise, and administrative accuracy to support collision repair customers and insurance partners.

📌 Collision Repair Customer Service Representative (Canada)
🏢 Important Business
📍 Canada