Build trusted BMO customer relationships remotely in Ontario through responsive bilingual service, collections expertise, and accurate account management.
As a Bilingual Account Specialist, you will develop rapport with customers while managing collections-related sales and service activities.
You will maintain long-term relationships, analyze account information, and provide advice aligned with customer objectives.
The position also supports quality, coaching, vendor management, disputes, and continuous improvement.
Key Responsibilities: Develop rapport and confidence with customers
Manage transactions arising from customer calls
Analyze data and provide insights and recommendations
Support coaching, quality audits,
and vendor management
Maintain confidentiality of customer and Bank information
Requirements: Two to three years of relevant experience
Related post-secondary degree or equivalent combination
Good consumer collections legal and product knowledge
Valuable communication, organization, and collaboration skills
Ability to analyze issues and determine next steps
Bring bilingual communication, relationship management, and collections capabilities to BMOâs remote Customer Shared Services team.