Brand Statement
Rev Up Your Career at CMP Automotive in Calgary, Alberta!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe.

As part of a family-owned and operated automotive group, CMP Automotive embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate.

We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At CMP Automotive , you’ll step into a fast‑paced, forward‑thinking setting where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence.

If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group , CMP Automotive is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued.

Full‑Time employees enjoy a robust benefits package, including:

Competitive Compensation

Dental & Extended Health Coverage

Company Pension

Paid Time Off

Life & Disability Insurance

Employee & Family Assistance Programs

Vehicle Purchase & Service Discounts

Paid Professional Development

Company-Wide Appreciation Events

And SO MUCH MORE!

Overview
Position Summary

We are currently seeking a motivated and customer-focused Call Center / BDC Associate to join our Service team.

This role is key in supporting our dealerships by handling inbound service-related calls, setting appointments,



and capturing additional opportunities for our service departments—such as maintenance packages, warranty services, and recall information.

As the first point of contact for many customers, you’ll represent the professionalism and service standards of the Kaizen Automotive Group while playing a vital role in enhancing customer loyalty and satisfaction.

Our ideal candidate is extremely outgoing, driven to succeed, and possesses the ability to thrive when multi-tasking in a fast-paced environment.

If you’re passionate about automotive and committed to providing exceptional customer service, we’d love to hear from you.

Responsibilities and Qualifications
Key Responsibilities

Answer inbound service calls on behalf of multiple Kaizen dealerships with professionalism and courtesy.

Schedule service appointments efficiently, considering customer needs and dealership availability.

Identify and communicate potential opportunities for dealership services (e.g. maintenance, warranty coverage, recalls, and service specials).

Accurately enter and update customer information and appointment details in our CRM systems.

Provide general service information, follow-up calls, and appointment reminders as needed.

Handle inquiries, resolve minor concerns,



and escalates complex issues to the appropriate dealership personnel.

Maintain a strong understanding of dealership services, promotions, and manufacturer programs.

Meet individual performance goals (e.g. call volume, appointment set rate, customer satisfaction).

Work closely with the Service team at each Kaizen location to ensure a seamless customer experience for our guests

Maximize productivity and CSI (Customer Satisfaction Index) to drive long‑term loyalty and ensure maximum profitability

Proactively address and resolve customer concerns or escalations

Other duties as required by the Dealership Leadership team or our OEM partners

Qualifications

High school diploma or equivalent; post‑secondary education is considered a plus

Previous call center, BDC, or customer service experience preferred (automotive industry experience is a plus).

Strong communication and interpersonal skills with a customer‑first attitude.

Ability to multitask and work in a fast‑paced environment.

Proficient in Microsoft Office and CRM platforms- experience with CDK, Xtime, or similar systems is a huge asset

Ability to adequately pass a pre‑employment background screening

Professional appearance and demeanor when dealing with clients, vendors, and guests on behalf of the Kaizen Automotive organization

Ability to work flexible hours, including evenings and some weekends

Strong interpersonal and communication skills

High level of energy, professionalism, and a customer‑focused mindset

Fuel your career at Kaizen Automotive’s BDC—where drive, ambition, and opportunity are always in motion!

📌 Automotive Call Center / BDC Representative (Canada)
🏢 Recognized
📍 Canada