Help TD Canada Trust customers resolve banking needs while strengthening relationships through explicit advice and courteous branch service.
This Personal Banking Associate position serves as a frontline contact within TDâs Personal and Commercial Banking business.
You will understand customer needs, provide information, and refer clients to appropriate team members or internal Bank partners.
Daily work includes digital education, transactions, operational support, and accurate regulated documentation.
Key Responsibilities: Provide information and advice on banking products and services
Identify customer needs and refer appropriate internal partners
Build confidence in emerging digital banking trends
Resolve critical issues and report non-standard matters
Recommend improvements to branch practices and processes
Requirements: High School diploma and/or one year relevant experience
Related post-secondary or undergraduate degree preferred
Investment Funds Canada or equivalent within 90 days
Proficiency with Word, Excel, Outlook, branch software, and internet
Effective verbal and written customer communication skills
Use your judgment, communication, and banking knowledge to deliver helpful customer experiences at TD Canada Trust.