Shape the customer journey at Socket, serving software teams from technical evaluation through adoption and long-term engagement.
Lead globally at scale.
This executive customer success role owns teams responsible for customer outcomes across Socketâs trusted open source security platform.
You will establish functional leadership for Technical Account Management and Customer Success, while creating a continuous customer experience.
Collaborate with Sales on commercial growth and with Product, Engineering, and Support on customer-driven improvements.
Key Responsibilities: Own evaluation, onboarding, adoption, and ongoing engagement
Develop solid leaders and high-performing customer-facing teams
Translate customer feedback into meaningful product improvements
Strengthen renewal strategies and uncover expansion opportunities
Measure health, retention, adoption, and team performance
Requirements: 12+ years of customer-facing experience
5+ years leading senior organizations
Proven B2B SaaS organizational scaling experience
Strong commercial judgment with Sales partnership
Executive presence and sound cross-functional judgment
Bring executive leadership, customer journey ownership, commercial judgment, and data-informed strategy to Socketâs global customer success organization.