Strengthen client experience enablement at QFG by uniting service functions, analytics, and continuous improvement in a hybrid workplace.

As Director, Client Enablement, you will lead a cohesive operating model across AI Service, Workforce Management, Training & Quality, Data & Reporting, and Operational Excellence. The role develops people leaders, establishes disciplined service delivery models, and directs data architecture for reliable operational intelligence. Success means balancing high-quality client experience, efficiency, measurable performance gains, and strict regulatory compliance while overseeing resources, budgets, and business case evaluations.

Key Responsibilities:

- Architect the integrated client enablement framework
- Lead lean process improvement across channels




- Direct operational data and reporting architecture
- Oversee budgets and resource allocation
- Develop high-performing functional leadership teams

Requirements:

- Progressive leadership in contact center operations
- Experience leading multidisciplinary operational teams
- Measured improvements in experience, cost, or efficiency
- Operational technology deployment and scaling expertise
- Bachelor’s degree in a related discipline

Apply client experience transformation, operational excellence, analytics, and leadership development to QFG’s contact center strategy.

📌 Director Client Experience Enablement (Canada)
🏢 Important Business
📍 Canada