Apply ITIL methods to Tier II support as an Operations Analyst for Manitoba Liquor & Lotteries end users and Manitoba casinos. Diagnose problems, recover services, and prevent recurring incidents.
This Operations Analyst provides technical and non-technical operational support, user management, and lower-tier support assistance. The work covers software applications, file access, hardware, systems monitoring, and incident escalation. You will also support First Nations casinos within Manitoba.

Key Responsibilities

Diagnose and resolve Tier II support problemsDocument actions and close support callsInstall, configure, patch, and troubleshoot desktopsMonitor systems, services, capacity, and potential failuresEscalate incidents to appropriate Tier III staffRequirements:
Recognized IT degree or diploma, or equivalent qualificationsValid Manitoba Class 5 Driver's Licence and vehicle accessCommitment to continuous information technology learningRecommended certifications including A+, Network+, Linux+, or CCNACustomer service experience and project coordination exposure advantageousBring ITIL support, problem solving, systems monitoring, and user management skills to Manitoba Liquor & Lotteries operations.
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📌 Tier Ii It Operations Analyst (Winnipeg)
🏢 Manitoba Liquor & Lotteries
📍 Winnipeg