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Requisition ID: 278675Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
If you are passionate about Site Reliability Engineering and Software Operations Management with a strong technical mindset, keen interest in authentication and security, and thrive in a fast-moving environment - this is the position for you
Is this role right for you? In this role you will:
Support enterprise-wide Customer Identity and Access Management (CIAM) services, including authentication, provisioning, federation, directory services, and related identity platforms.
Act as a senior technical resource for CIAM SecDevOps and Operations, supporting secure, reliable, highly available enterprise identity services.
Lead technical escalations and production incidents, adapting established procedures and approaches to specific situations, including 24x7 support, incident response, service restoration, and recovery coordination.
Enhance existing SecDevOps processes, practices, automation frameworks, and engineering standards, with a focus on security, reliability, repeatability, and operational efficiency.
Develop, maintain, and enhance CI/CD pipelines, incorporating automated build, testing, deployment, security scanning, vulnerability detection, and configuration validation.
Embed security-by-design and shift-left security practices into CI/CD and application deployment processes.
Support and enhance CIAM monitoring, observability, logging, and alerting frameworks, leveraging tools such as Splunk, Dynatrace, Sumo Logic, PagerDuty, and ServiceNow.
Ensure applicable Scotiabank IT security, risk, regulatory, governance,



and compliance requirements are incorporated into engineering and operational activities.
Develop and continuously improve operational plans, procedures, automation, and runbooks to improve service delivery, time-to-market, security posture, system stability, resilience, and reliability.
Measure and optimise system health and performance, identify technical bottlenecks and recurring issues, and drive improvements through automation and engineering solutions.
Participate in defining and maintaining SLIs, SLOs and SLAs for enterprise CIAM services.
Partner with development and engineering teams to troubleshoot application and integration issues, remediate security vulnerabilities, and safely roll out production fixes.
Work closely with Scotiabank infrastructure, cybersecurity, cloud, network and platform teams, as well as technology partners, to support infrastructure upgrades, vulnerability remediation, patching, security hardening and software currency initiatives.
Provide hands‑on engineering and operational support for Linux-based environments, including Red Hat Enterprise Linux (RHEL), covering configuration, troubleshooting, patching, security hardening, performance analysis, and automation.
Work collaboratively within a dynamic engineering team to configure, deploy, maintain, troubleshoot, and support IAM/CIAM solutions in accordance with approved architecture and security designs.




Provide production support and handle escalations during business hours and, where required, during off‑hours support and recovery activities.
Lead or contribute to root cause analysis (RCA) for incidents affecting in-scope systems, identify corrective and preventative actions, and drive technical improvements through implementation.
Support vulnerability management and remediation, working with application, infrastructure, cybersecurity, and engineering teams to address security findings and maintain platform currency.
Create and maintain technical and operational documentation, including configuration guides, deployment procedures, support documentation, runbooks, recovery procedures, and architecture diagrams.
Continuously identify opportunities to improve automation, platform security, operational resilience, monitoring, deployment quality, and engineering efficiency.
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
5+ years of experience in application configuration, engineering, deployments, and production support of large, complex, highly available enterprise systems.
Robust hands‑on experience with Linux/Unix environments, preferably Red Hat Enterprise Linux (RHEL), including configuration, troubleshooting, system administration, patching, security hardening, performance analysis, and production support.
Strong understanding of Linux security fundamentals, including file permissions, service management, system logs, certificates, TLS configuration, patching, vulnerability remediation, and OS hardening.
Experience with cloud and container technologies such as Docker, Kubernetes, Microsoft Azure, GCP and PCF, particularly in supporting secur

📌 Ciam Operations Support (Winnipeg)
🏢 Scotiabank
📍 Winnipeg