Shape benefits software delivery at TELUS Health through team leadership, scope control, and strong client relationships across North America. Support complex implementations with clarity.
This Implementation Manager leads consultants and analysts delivering benefits program technology for clients in the US and Canada. The position partners with Project Management and Service Delivery while coordinating schedules, resources, status communication, and quality expectations. Success requires experience in software implementation, perks, HR, or payroll, plus client management, SQL, and an understanding of advantages administration or insurance. You will also guide clients on technology, recognize risks early, and escalate complex processing issues appropriately.
Key Responsibilities
Coordinate implementation delivery and production support for client projectsAllocate resources and communicate weekly internal project statusIdentify risks affecting client satisfaction and address them proactivelyMonitor change control and update evolving requirements documentationSubmit product enhancement requests and implementation issuesRequirements:
Five-plus years implementing software in relevant industriesTwo-plus years of multi-client management experienceSolid Health and Welfare or insurance industry understandingExcellent analytical, problem-solving, and creative-thinking skillsStrong written and verbal communication with management presentation experienceUse delivery coordination, scope management, and benefits technology knowledge to support TELUS Health clients and implementation teams.
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