Help design and operate a structured intake, triage and demand management process, from request assessment to routing recommendation; Write user stories, backlog items and acceptance criteria, and agree on definitions of Done with delivery teams; Compare delivery options (configuration, low-code/no-code, custom build) and recommend a preferred approach, with its risks and mitigations; Produce value stream maps, story maps, workflows and decision trees that make business logic and dependencies visible; Hold at least one of the following business analysis certifications: CBAP, CCBA, PMI-PBA or BCS Certificate in Business Analysis Practice (copy of certificate required); At least 10 years of experience as a Business Analyst or Business Systems Analyst on enterprise-level business transformation, within the last 15 years; At least 5 years, within the last 10 years, in each of the following areas: end-to-end business process modelling (As-Is/To-Be, business rules); data and information analysis (data dictionaries or inventories); interface and integration analysis; intake,



triage and feasibility assessment of business requests; Communicate fluently in qualified English, both orally and in writing (advanced level); At least 5 years designing or operating structured intake, triage and demand management functions in enterprise environments (7 years or more strongly preferred) (asset); At least 5 years in Agile or hybrid delivery environments on enterprise-level initiatives (user stories, backlog refinement, Definition of Done) (asset); At least 5 years providing decision support with governance, validation and traceability of analysis outputs (asset); Experience aligning business analysis with enterprise architecture or ERP initiatives (e.g., SAP, Oracle) within the last 5 years (asset); At least 3 years developing data-related business analysis artefacts, including conceptual or logical data modelling (asset) Group insurance including dental, telemedicine, paramedical and more Training tailored to your professional goals Hybrid: on average two days a week on site in the Ottawa region, telework the rest of the time #

📌 Senior Business Analyst (Ottawa)
🏢 Optisigma
📍 Ottawa