Job Details:
Payments Implementation Specialist Jonas ClubTHE COMPANY Jonas Club Software is an industry leading club‑first management platform built exclusively for private and member-driven clubs and designed to be the single source of club truth. Used by thousands of clubs across five continents for more than 35 years, Jonas Club combines hospitality‑grade performance with a global team of over 6,000 professionals focused on service, security and continuous improvement. It is engineered for hospitality operations, complies with SOC 2 and PCI requirements, and supports extensibility through APIs and partner integrations.
Our unified, contextual activity timeline brings reservations, point‑of‑sale and food and beverage, billing and finance, events, member services and reporting into one secure platform that enables seamless interactions between members, staff and the broader club community.
POSITION
The Payments Implementation Specialist is responsible for leading the successful onboarding, implementation, and deployment of payment processing solutions for new and existing clients. This role reports to the Manager of Jonas Club Payments and works closely with Project Managers to keep implementations moving and clients set up for long‑term success, as well as cross‑departmentally with the Sales, Support, Product/Development teams.
The ideal candidate will be extremely self‑motivated, collaborative, client‑focused, and have a demonstrated ability to set priorities. You have robust project coordination skills, excellent communication abilities, and a solid understanding of payment processing, merchant onboarding, card‑present and card‑not‑present transactions, ACH/EFT processing, payment gateways, hardware deployment, and payment industry best practices.



You'll own each implementation from kickoff through go‑live: gathering requirements, configuring the system to match how our clients operate, and coordinating everyone who needs to be involved. You're comfortable being the person clients rely on to keep things on track, and you take pride in a smooth, well‑run implementation, able to step in and steer any situation to make that a reality.
JOB RESPONSIBILITIES
Own each implementation from kickoff through go‑live, keeping clubs on track to complete onboarding within our standard timelineConduct Pre‑Implementation and Implementation kickoff meetings and establish project timelines and milestonesAct as the primary client contact throughout the onboarding and implementation processCoordinate with internal, client, and partner resources to ensure timely project completionCreate and manage implementation schedules, risks, dependencies, and escalationsProvide regular project status updates to customers and internal stakeholdersFacilitate implementation readiness reviews and go‑live planning activitiesCoordinate merchant account onboarding and processor setup activitiesCoach clients through the collection, validation, and tracking of required merchant documentationEnsure proper configuration of payment processing environments and credentialsSupport Online Payments, PAP, POS, Hotel,



and MPOS implementationsMonitor onboarding progress and proactively address delays or issuesCoordinate payment integration activities between customers, internal technical teams, and third‑party vendorsAssist clients with gateway configuration, testing, and certification requirementsSupport deployment of payment devices, terminals, and associated hardwareFacilitate end‑to‑end testing, validation, and production cutover activitiesEnsure implementation requirements align with documented product capabilities and client expectationsBuild strong working relationships with clients and stakeholdersManage implementation‑related inquiries and provide timely resolution of issuesConduct client training sessions and product walkthroughs as neededEnsure clients understand implementation timelines, requirements, and dependenciesProvide white‑glove service during critical implementations and migrationsIdentify implementation risks and proactively develop mitigation plansCoordinate resolution of onboarding, integration, funding, settlement, or processor‑related issuesEscalate critical client concerns appropriately while maintaining ownership through resolutionPartner with Support and Product teams to address implementation challengesDocument lessons learned and contribute to continuous improvement initiativesMaintain detailed implementation documentation and project recordsDevelop and update implementation playbooks, procedures, and best practicesIdentify opportunities to improve onboarding efficiency and client experienceContribute to implementation metrics, reporting, and operational dashboardsParticipate in recurring reviews of implementation performance and customer feedbackJOB QUALIFICATIONS
3+ years of experience in implementation, project coordination, client onboarding, or customer successExperience working within the payments, finte

📌 Payments Implementation Specialist (Winnipeg)
🏢 Perseus Group
📍 Winnipeg