Deliver professional customer responses while coordinating clerical operations, package issues, and accurate data entry. This FedEx schedule runs Monday to Friday, 10:00am to 6:00pm.
As Senior Operations Administrator, you provide first-line customer contact for varied requests and perform administrative functions supporting station operations. Your work includes reviewing data, managing records, and addressing damaged or incorrectly addressed packages. Strong customer service, Microsoft Office, and multitasking abilities support changing priorities.
Key Responsibilities:
- Respond professionally to customer requests and operational issues
- Serve as the first line of customer contact
- Review data and maintain operational records accurately
- Process damaged packages in a timely manner
- Address incorrectly routed packages to optimize delivery time
Requirements:
- High School Diploma or GED required
- Four years' related customer service or clerical experience
- Customer service skills for effective qualified responses
- Data entry, typing, and data review abilities
- Time management and multitasking skills with attention to detail
Use customer service, data review, and package-resolution skills to support accurate FedEx operations and daily service goals.