Support mission critical Mainframe operations for the Government of Ontario through incident management, service continuity, upgrades, and technical documentation.
As a Senior Technology Architect, you will sustain daily Mainframe software and program product operations while supporting planned projects. Responsibilities include standby support, SLA adherence, ticket closure, device maintenance, and operational changes. Robust communication and data centre knowledge are required.
Key Responsibilities
Manage daily operational changes and incident problem managementProvide on call or standby support when requiredMaintain timely ticket closure and status communicationAdhere to SLA metrics and device maintenance requirementsSupport operating system and maintenance upgradesRequirements:
10+ years overseeing Mainframe infrastructure supportDemonstrated Mainframe software support experienceExperience managing complex enterprise hardware replacementsStrong documentation and technical writing skillsExperience with change management activitiesUse Mainframe operations, incident management, documentation, and service continuity expertise across Government of Ontario infrastructure.
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