JG is a platinum member ofCanada's Best Managed Companiesand was named one ofManitoba'sTop Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations. Our Customer Care team serves as the first point of contact for our clients. For many, this will be their first experience with Johnston Group, and our goal is to consistently exceed expectations by delivering industry-leading customer service. This is a casual position, offering flexible, as-needed hours while providing the opportunity to gain experience across Customer Care operations. In this role, you will respond to customer inquiries related to benefits plans, coverage, eligibility, and claims through phone and email. You will also be responsible for staying up to date on procedures and policy changes, maintaining strict adherence to privacy and compliance standards, participating in ongoing training, and identifying and reporting potential fraud to the Audit team. Remote position (hardware provided). schedule: work between 3 and 35 hours per week (after completing training).



Flexible training options: minimum 20 hours per week during training, scheduled Monday through Friday from 8:00 AM to 4:00 PM. Must be available for comprehensive training in Winnipeg (weekdays, between the hours of 8:00am
- 4:00pm) To be eligible for this part‐time casual arrangement you must be: Proven customer service skills with a commitment to empathetic, solutions‐focused support (contact centre experience is an asset). High attention to detail and accuracy, with the ability to follow policies, procedures, and plan provisions when processing claims. Comfortable navigating multiple systems while communicating with customers (phone, email, and chat) in a fast‐paced setting. Ability to manage competing priorities, meet time‐sensitive deadlines, and stay organized while working independently and as part of a team. able to identify and elevate potential fraud/abuse concerns appropriately. Proficiency with Microsoft Office (Word, Excel, PowerPoint). Previous customer service experience (inbound contact centre, retail, or hospitality) is considered an asset. Bilingual French is considered an asset. ca or by phone at (phone hidden).

📌 Casual Customer Care Coordinator (Calgary)
🏢 Johnston Group
📍 Calgary