Requisition ID 336154 -Posted 10/20/2026W.
At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. The base salary for this role ranges between $51,440
- $70,730, with eligibility for an incentive target of $6,000.00% which is contingent upon achieving both individual and company performance objectives.
The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. This job posting is for an existing vacancy.
Quote customers and process orders based on requests from customers and WFS Account ManagersSource products for customers not in our usual vendor baseProvide cost savings and product substitutions to customers as requestedFollow-up on customer back orders, quotes, and complaintsContinuously improve product knowledge through lunch n’ learns, online research, etc.
Process customer returns and PO returns as per Quality Systems procedureReview all reports and make inquiries as neededSeek special contract pricing from vendors when applicableFollow billing and freight instructions – inbound and outgoingFollow all safety protocol in compliance with WFS’ Health & Safety policies and procedures and the Occupational Health & Safety ActSupport all aspects of WFS Quality Management SystemOther duties as assignedREQUIRED EXPERIENCE AND QUALIFICATIONS (You Have):



A minimum of 1 to 2 years previous customer service experience is requiredDemonstrates a strong work ethic and personal commitment to get the job doneDemonstrated ability to provide exceptional customer serviceTeam-player and an ability to work independentlyKnowledge of industrial and/or safety products is preferredSuperior interpersonal, problem solving and customer service skills to effectively build relationshipsStrong communication skills, ability to convey message in an organized, clear and effective mannerA self-starter, taking action to achieve goals beyond what is requiredStrong time management and organizational skills, with proven ability to adhere to tight deadlinesProficient computer skills and aptitudeKnowledge of dangerous goods and WHMIS regulations is requiredRewards and

Benefits:
Check out some of the advantages available to you with Grainger (may vary based on hours worked):Medical, dental, vision and prescription drug coveragePaid time off (PTO) and up to 12 company holidays per year (dependent on home province)Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concernsRegistered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial futureEducational & Professional Membership Fee Assistance programEmployee discounts, team member perks and moreWe encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

📌 Inside Customer Service Representative (Winnipeg)
🏢 WFS Canada
📍 Winnipeg