Location:
Remote (Preferred hub locations: Travel: Up to 25% (domestic and international across U.
Languages Required: Fluent English and Spanish or Portuguese Mobility: Must possess valid travel documentation and the ability to travel freely between the U.
We are seeking an Account Service Manager (ASM) – AMER to own and grow post-deployment customer relationships across North and South America. This is a remote, commercial, and relationship-centric role with a strong technical foundation. As the primary partner for our enterprise accounts, you will drive customer retention, service performance, escalation leadership, and service revenue growth. The ideal candidate blends executive-level communication and account management with enough technical fluency in robotics, IT, or automation to speak credibly with customer operations and technical teams. Account Management & Growth Serve as the strategic single point of contact for assigned accounts, building trusted relationships with customer leadership and operations teams. Commercial Performance: Drive service revenue through SLA contract renewals, spare parts programs, system upgrades, software modifications, and qualified services. Account Governance: Conduct regular Business Reviews (QBRs/MBRs) to track health metrics, operational performance, and commercial opportunities. Financial Management: Partner with Finance to manage account profitability, quoting, purchase order management, and invoicing/collections. Escalation Leadership: Lead critical issue management (S1/S2 events) by coordinating resolution efforts across internal Technical Support, Field Operations, Engineering, and Global HQ. Service Assurance: Seamlessly onboard accounts from the project implementation team into ongoing service operations.

Experience:




2-10 years in account management, customer success, or client-facing service management within a technical B2B environment. Relationship Building & Cross-Team Communication: Proven ability to build and nurture long-term customer relationships. Problem-Solving

Skills:
Strong analytical and critical-thinking abilities to de-escalate customer concerns, navigate complex operational challenges, and lead issue resolution under pressure. Technical Credibility: Background or demonstrated literacy in robotics, warehouse automation, WMS/WES software, IT systems, or industrial engineering (engineering degree not required). Languages: Native/Bilingual fluency in English and either Spanish or Portuguese is required. Mobility & Travel: Willingness to travel up to 25%. Must possess a valid passport and the ability to travel freely across the U.
Commercial Aptitude: Proven track record in service sales, contract negotiations, renewals, and account health management. Prior experience with enterprise accounts in material handling, logistics, supply chain, or robotics. Experience managing cross-border LATAM customer accounts and navigating cross-cultural enterprise environments. Hands-on experience managing service contracts, SLAs, and technical CSAT metrics. Customer Retention & Relationship Health: Strong, trusted relationships with key client decision-makers and high overall customer satisfaction. Effective communication and collaboration between customer teams and Geek+'s internal engineering, product, field service, and regional sales groups. Swift, structured resolution of critical issues (S1/S2), driving thorough root-cause analyses and preventing recurrence. Account Growth: On-time SLA renewals and measurable service revenue expansion across assigned accounts.

📌 Account Service Manager (Northside)
🏢 Geek+
📍 Northside