At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. SummaryBell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers. Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts. We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will require you to work closely with team members such as contact center solution architects and specialist, network architects, product owners, scrum masters, and developers. The Specialist Application will be primarily responsible for providing our business customers with application and infrastructure support, maintenance and 24/7 on-call service monitoring. Motivated to find and implement innovative solutions that improves service for our customers Troubleshoot and resolve technical problems for our customer solutions Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills Solidify customer loyalty,



relationships and satisfaction Take the lead and maintain the solution stability and service availability across Bell Work with Cloud and on-premises contact centre solutions Minimum of 3 years of experience in a relevant Contact Center technical or product management role Minimum 3 years hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys Engaged, Genesys PureConnect, Genesys WFM, Genesys Cloud. Hands-On experience in Nice CX, Verint, Avaya, Cisco, and AudioCodes is an asset Solid understanding of networked systems including client/server architecture, web applications/services, and layered application design Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically Bilingualism (French and English) is preferred. Adequate knowledge of French is required for positions in Quebec. Additional Information:For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health advantages that you can tailor to your specific needs. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. Bell is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. For a confidential inquiry, email your recruiter or recruitment@bell.
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📌 Senior Software Lead (Winnipeg)
🏢 BCE
📍 Winnipeg