IT Operations Manager Permanent, Full-TimeSalary: $110,000–$115,000 annually + Performance BonusAbout the Chance IT Operations Manager This is an excellent opportunity for a hands-on IT leader who enjoys combining technical expertise with strategic planning, team development, and operational excellence.
The successful candidate will oversee day-to-day IT operations, infrastructure, cybersecurity, and technical support while helping modernize technology systems and strengthen overall business performance.
IT Infrastructure & Cloud Operations Oversee the performance, reliability, and security of cloud-based and on-premises IT infrastructure.
Manage Microsoft Azure environments, Windows servers, networking, and enterprise technology systems.
Cybersecurity & Risk Management Implement and maintain cybersecurity controls across networks, endpoints, cloud platforms, and business applications.
Oversee identity and access management, including Microsoft Entra ID, multifactor authentication, and conditional access.
Support security monitoring, vulnerability assessments, incident response, and risk mitigation.
IT Service Delivery & Support Manage technical support operations to ensure timely resolution of IT issues and consistent service quality.
Improve IT service management processes, workflows, documentation, and support procedures.
Oversee device management, software deployment, user provisioning, and employee onboarding/offboarding.
Establish and monitor service performance metrics to drive continuous improvement.
Lead, mentor, and develop a team of IT professionals across infrastructure, security, and technical support functions.




Establish clear performance expectations, priorities, and development plans.
IT Planning & Governance Maintain accurate IT asset inventories, technical documentation, and operational procedures.
Provide leadership with updates on technology performance, projects, operational risks, and improvement initiatives.8 years of progressive IT experience, including hands-on infrastructure, systems administration, or technical operations.3 years of experience leading IT teams in infrastructure, cybersecurity, or technical support.
Solid experience managing hybrid IT environments, including Microsoft Azure and on-premises infrastructure.
Advanced knowledge of Microsoft 365, Entra ID, Active Directory, Windows Server, and enterprise networking.
Familiarity with Azure Monitor, Backup, Site Recovery, and cloud governance.
Experience with Microsoft security and endpoint management solutions such as Defender, Sentinel, Intune, and Purview.
Understanding of cybersecurity best practices, vulnerability management, incident response, and security compliance.
Experience managing IT service delivery, technical support escalations, and ITSM/ITIL processes.
Post-secondary education in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
Considered an Asset Microsoft Azure or Microsoft Security certifications.
Experience leading cloud migration, infrastructure modernization, or cybersecurity improvement projects.
Competitive base salary dependent on experiencePerformance-based bonus chance.
Comprehensive employer-paid health and dental benefits.
Life insurance and disability coverage.3 weeks of paid vacation.

📌 IT Cyber Operations Manager (Winnipeg)
🏢 Fuze HR Solutions
📍 Winnipeg