Support court visitors and Albertans as a Client Information Advisor, using research, judgment, and clear communication in Edmonton.
As part of Alberta's Court and Justice Services, you will help people navigate justice-related information and services. The permanent full time position combines contact centre service with rotational information kiosk duties at court locations. Success requires organized handling of high work volumes, careful analysis, and adaptable decision-making.
Key Responsibilities:
- Deliver public information using knowledge-based tools and decision trees
- Assess needs against legislative, regulatory, and policy requirements
- Guide clients toward relevant programs, applications, and resources
- Refer matters beyond CJS programs to suitable organizations
- Assist court attendees with general questions at kiosks
Requirements:
- High School Diploma with three years related experience
- Experience in contact centre or customer service settings
- Ability to manage changing priorities and responsibilities
- Strong interpersonal skills with stakeholders, colleagues, and Albertans
- Accuracy, attention to detail, and effective time management
Bring client-focused service, analytical thinking, and adaptable communication to court information delivery in Edmonton's justice system.