Turn product performance data into actionable recommendations at Porter Airlines, using SQL, dashboards, and digital analytics in Toronto.
As a CX Intelligence Analyst, you will examine product KPIs and customer behaviour to support prioritization, roadmap decisions, and experience improvements. The role partners with Product squads and cross-functional stakeholders, using tools such as Google Analytics, Mixpanel, Qualtrics, and Medallia. You will also help validate tracking and maintain reporting integrity.
Key Responsibilities
Partner with Product squads on product KPI analysisIdentify trends, friction points, and behavioural patternsQuery analytical datasets using SQLValidate tracking, tagging, and imperfect datasetsMaintain data quality across platforms and reportingRequirements:
One to three years in analytics or insights rolesFoundational knowledge of Google AnalyticsAbility to connect data with customer outcomesExperience with business intelligence or visualization platformsComfort collaborating across departments and stakeholder levelsUse product analytics, data validation, and structured storytelling to support sharper decisions for Porter Airlines’ digital products.
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