Lead Amazon Connect solution design with IVR and routing expertise across enterprise Contact Center initiatives. Own technical delivery from development through production readiness.

As a Lead Consultant, you will design, develop, configure, and support Amazon Connect solutions. Your work spans Contact Flows, Queues, Routing Profiles, integrations, and agent configurations. You will coordinate technical reviews, releases, troubleshooting, and operational improvements across development, QA, architecture, security, and business teams.

Key Responsibilities:

- Lead Amazon Connect solution design, development, configuration, and support
- Design Contact Flows, Queues, Routing Profiles, and agent configurations
- Guide integrations with AWS services and enterprise applications
- Troubleshoot complex IVR, routing, call-flow,



and production issues
- Establish reusable components, code reviews, and technical governance

Requirements:
- Experience designing enterprise Contact Center solutions
- Knowledge of IVR, routing, digital channels, and agent workflows
- Ability to lead technical design reviews and releases
- Experience coordinating developers, QA, architects, and security teams
- Understanding of availability, performance, security, and resiliency requirements

Apply Amazon Connect expertise to lead reliable Contact Center delivery, integrations, troubleshooting, and engineering governance.

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📌 Lead Amazon Connect Consultant (Toronto)
🏢 HCL Technologies
📍 Toronto