You’ll be responsible for key domains of the Top Hat platform, serving millions of students and thousands of instructors in higher education, leading a team of Product Managers. Define and champion the long-term product vision, strategy, and roadmap for your portfolio, ensuring alignment with company objectives and market opportunities Drive product-market fit and sustainable competitive advantage through continuous customer research, market analysis, and strategic positioning People Leadership & Coaching Own the growth of your PMs: give clear, direct feedback, run meaningful 1:1s, and help them level up against our career framework Set direction and standards, then delegate with trust and hold people accountable to outcomes Build a team and a direction strong enough to run well without you in the room Ship high-quality products on time across your portfolio, leading by example on product craft from ideation through launch and iteration risk tradeoffs—make swift decisions without analysis paralysis Maintain technical independence: spin up MVPs quickly, pull data directly from databases, and validate hypotheses rapidly Operate confidently against a seasonal academic calendar where term-start deadlines are immovable Cross-Functional Influence & Customer Discovery Build strong partnerships with Engineering, Design, Data, GTM, Customer Success, and Marketing, and hold your position when senior stakeholders push back Conduct customer discovery,



using prototypes to validate ideas with real users early and often Recruit customer design partners and stand up pilot programs for validation 5+ years of product management experience, with 1+ years in a management role Demonstrated experience coaching and growing product managers, including those early in their careers Technical fluency: Comfortable with SQL, APIs, BI tools, and AI tools. Track record of shipping complex, cross-functional products on time and at high quality Experience building business cases with financial projections, ROI analysis, and strategic value articulation Experience with AI-assisted development tools, for work or personal projects Experience building/prototyping with AI tools (vibe coding) and presenting working demos Experience building MCP integrations Startup and entrepreneurial mindset, comfortable leading engineers and data scientists Bonus History of leading integrations or complex multi-product initiatives, with strong understanding of data interoperability and ability to present a unified strategy across these multiple interconnected products Experience with accounts, billing, provisioning, or other platform and infrastructure product areas Background in mobile product management, or leading both web and native mobile surfaces in one portfolio You love helping others grow,



helping them navigate new situations and unlocking their potential Our vision is to make learning personal for every student. A broad portfolio and a team of your own from day one, with the autonomy to set direction A team that cares deeply for customers and for each other Flexible, remote first work environment Professional learning and development for all role levels A management team focused on performance, growth, engagement and connection Innovative PTO policy with lots of time and space for self-care Passionate customers that believe in us—and what we do A chance to work with new tech like generative AI—and see the customer impact Inclusion Statement:Inclusion at Top Hat goes beyond compliance; it’s how we build better teams and better technology. Our Equal Opportunity Employment policy helps ensure a workplace where people of all backgrounds are respected and empowered, regardless of culture, national or ethnic origin, race, color, gender, gender identity, sexual orientation, age, disability, veteran status, religion, family status, or any other characteristic protected by applicable laws. If you require assistance or a reasonable accommodation due to a disability during the application or recruiting process, please reach out to us at hr@tophat.
By fostering an inclusive and supportive setting, we unlock collaboration, innovation, and personal growth across our global Top Hat community. AI in Hiring:To help streamline our hiring process, we may use AI-powered tools for tasks such as application screening, resume review, or response assessment.

📌 Lead Product Manager Customer Experience (Winnipeg)
🏢 Top Hat
📍 Winnipeg