Procurement operations leadership meets sourcing expertise in this hybrid Toronto position. Oversee compliant, customer-focused services supporting North America.
As Manager, Transaction Operations at Manulife, you will lead transactional procurement delivery and coordinate the MGS offshore delivery team. The role combines stakeholder management, supplier engagements, sourcing, contracting, and process improvement. You will monitor performance, support commercial reviews, and ensure procurement governance.
Key Responsibilities
Oversee transactional procurement services supporting North AmericaCoordinate daily activities with MGS offshore delivery teamsManage stakeholder escalations and procurement inquiriesLead sourcing initiatives and supplier engagementsMonitor KPIs,
service levels, compliance, and cycle timesRequirements:
Five or more years of procurement or related experienceExperience managing supplier engagements and procurement transactionsUnderstanding of sourcing, contracting, governance, and supplier managementShared services or offshore delivery model experienceBachelor's degree or equivalent experienceLead Manulife procurement operations through stakeholder engagement, sourcing, supplier management, and measurable process improvement in Toronto.
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