Quality Assurance Data Auditors at CCTS assess complaint data, apply standardized frameworks, and report trends. This permanent, full-time role supports fair telecommunications services.

The Commission for Complaints for Telecom-television Services relies on this role to audit, assess, and report complaint information. You will help maintain consistent, effective service through data-driven insights and anecdotal discovery. The work suits analytical, detail-oriented candidates who identify patterns and support process improvements.

Key Responsibilities:

- Audit complaint data and quality assessment results
- Assess data accuracy and appropriate complaint issue application
- Identify trends and recurring patterns in complaint information




- Report findings and concerns to the management team
- Support additional quality assurance projects when needed

Requirements:

- College diploma or related education and experience
- Two years auditing data or performing quality assurance work
- Intermediate Microsoft Office and Outlook skills
- Transparent oral and written communication abilities
- French-English bilingualism strongly preferred

Bring analytical thinking, quality assessment, and data auditing skills to CCTS's complaint resolution services.

📌 Quality Assurance Data Auditor (Quebec City)
🏢 Commission for Complaints for Telecom-television Services
📍 Quebec City