Serve as the primary technical support and reliability owner for business-critical applications in production environments. Serve as the primary technical support and reliability owner for business-critical applications in production environments. Monitor application health, performance, availability, and customer experience using observability and monitoring tools. Partner closely with software engineering teams to ensure stable releases, effective deployment strategies, and operational readiness. Analyze application logs, telemetry, and transaction data to identify performance bottlenecks, recurring issues, and opportunities to improve reliability. Collaborate with product, engineering, infrastructure, and security teams to improve service reliability, resiliency, and customer experience. Drive continuous improvement initiatives aimed at reducing incidents, shortening recovery times, and increasing platform stability. 5+ years of experience in Application Support, Site Reliability Engineering (SRE), Production Support, DevOps, or a similar operational role. Proven experience troubleshooting application, performance, availability, and user-impacting issues in real-time production environments. Strong incident management experience, including ownership from detection through resolution and root cause analysis. Hands-on experience with monitoring and observability tools, including log analysis, dashboards, metrics, and alert management. Experience supporting applications hosted in Microsoft Azure environments. Strong Linux and/or Windows Server administration skills. Solid understanding of networking fundamentals, including TCP/IP, DNS, load balancers, VPNs, and firewalls. Excellent communication skills with a customer-focused mindset. Knowledge of CI/CD pipelines and release management practices. Experience with synthetic monitoring and end-to-end transaction monitoring.



Familiarity with application performance monitoring (APM) tools. Understanding of reliability engineering concepts such as SLIs, SLOs, error budgets, and service health metrics. Customer-Focused: Understands business and customer impact and prioritizes service restoration accordingly. Identifies root causes and implements long-term solutions rather than temporary fixes. Works effectively across engineering, product, infrastructure, and support teams. Identifies reliability risks before they become production issues. Maintains composure during major incidents and shifting priorities. On-Call Support: Participate in a rotating 24x7 support model, responding to and coordinating critical production incidents. Partner closely with software engineering, infrastructure, product, and security teams to improve reliability and operational excellence. Continuous Improvement: Use production insights, incident trends, and operational metrics to drive ongoing improvements in application stability, performance, and customer experience. We encourage open communication throughout the interview process to discuss compensation expectations. 87,835.10
- $131,752.66 (CAD) Vacation to help you rest, recharge, and connect with loved ones Extended health, paramedical, dental, and vision benefits Registered retirement and tax-free savings plans Tuition reimbursement, life insurance, EAP – and more It is the policy of Merative to provide equal employment chance (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, HIV status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities. #

📌 Sre Cloud Engineer (Winnipeg)
🏢 Merative
📍 Winnipeg