Full-Time Hourly MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a robust call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an setting where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Remote Call Center Representatives We're looking for enthusiastic Remote Call Center Representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well‐known clients. In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service. This is a fantastic opportunity to contribute to high‐impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you. Strong proficiency in English, both written and spoken is required. Candidates must have prior call center experience and reside within 80km of our office. High language proficiency in English Work-from-home experience Resolve customer issues on the first call through effective problem‐solving. Research and retrieve information across systems to support customer needs. Accurately document interactions and process claims.



Guide customers through options to find the best solutions. Follow scripts, policies, and procedures while using available resources. Protect customer privacy and handle sensitive information appropriately. Stay current with training, updates, and program knowledge. Must be 18 years or older. High school diploma or equivalent. Previous call center experience. Work from home experience. Solid command of the English language. Typing speed of 20+ WPM. Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with Windows operating systems. Starting compensation is based on experience, and

we offer
a variety of benefits and incentives to support and reward our team members. Health Insurance (HMO Coverage + dependent coverage). Dental Coverage. Free meal during training. Performance and loyalty bonuses. Company retreats and off‐site events. This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. Requires regular use of a computer and other office equipment, including phone, copier, and printer. May occasionally be required to move about the office, reach in any direction, raise or lower objects up to 40 pounds. We will provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. Diversity and Equality MCI will consider qualified applicants with criminal histories per local and federal requirements. MCI helps customers take on their CX and DX challenges differently, creating industry‐leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services. You will be evaluated in part based upon your performance of the tasks listed in this

job description
. Entry level Full‐time

📌 Call Centre Representative Agent (Montreal)
🏢 MCI
📍 Montreal