Analyze operational data and global analytics as a hybrid Assistant Manager supporting Manulife’s Canada Contact Centre, Bank & Affinity.
This individual contributor role reports to the Director, Canada Contact Centre, Bank & Affinity. You will connect performance reporting, customer feedback and operational insights to leadership decisions. The position requires problem-solving, business storytelling, escalation management and cross-functional influence across Operations.

Key Responsibilities

Analyze global analytics, reporting and performance informationIdentify trends, risks, customer friction and improvement opportunitiesCreate weekly, monthly,



quarterly and ad-hoc presentationsTranslate complex information into clear leadership recommendationsSupport business reviews, priorities and deeper analysisRequirements:
Solid analytical, problem-solving and operational judgmentExperience analyzing multiple information sources and developing reportsAbility to communicate insights to senior leadersAbility to manage competing priorities independentlyBachelor’s degree or equivalent relevant experienceApply analytical judgment, reporting expertise and business storytelling to support informed decisions across Manulife’s contact centre operations.
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📌 Business Analytics Assistant Manager (Winnipeg)
🏢 Manulife
📍 Winnipeg