Job Title: Security Guard

Job Classification: Part Time -Hourly

Location/Base: Blackfoot

Department: Security

Reports To: Security Supervisor, SecurityManager

Revised Date: 2025-04-10

JobOverview

Security Guards are responsible for maintaining a safe, secure, and welcoming environment for all guests and employees. They protect company property and assets while delivering exceptional customer service.

KeyResponsibilities

- Promote positive customer service throughout the casino.
- Respond to inquiries and assist patrons as needed.
- Maintain vigilance to ensure the safety of patrons and staff.
- Communicate regularly with team members and supervisors regarding suspicious activity or misconduct.
- Assist in the removal of disruptive, intoxicated, or banned individuals.
- Escort guests and staff upon request.
- Implement emergency protocols including evacuation procedures.
- Respond promptly to incidents and medical emergencies.
- Assist with distribution and locking of table boxes during opening and closing.
- Follow all OH&S; procedures and practices.
- Document irregular or illegal activities in logs and incident reports.
- Safeguard confidential information.
- Perform assigned duties professionally and efficiently.




- Assist with snow removal and entrance maintenance during inclement weather.
- Perform other duties as assigned.

Qualifications

- 1–3 years of security experience preferred.
- 1–3 years of customer service experience required.
- Proficient in English (written and oral).
- Robust communication and interpersonal skills.
- Training in conflict de‐escalation and resolution (asset).
- Basic computer knowledge (Microsoft Office an asset).
- Valid AGLC Gaming Registration and clear Criminal Record Check.
- AGLC Certifications: ProTect, ProServe, Reel Facts, Deal Us In Phase 1 & 2, Anti‐Money Laundering.
- Standard First Aid Level C with AED.
- Alberta Security Services and Investigators License (asset).

WorkConditions and Physical Requirements

- Able to walk, stand, or sit for extended periods throughout the casino.
- Frequent communication with guests and staff; must exchange accurate and professional information.
- Occasional kneeling, pushing, pulling, and use of ladders or stairs.
- Frequent lifting and carrying up to 50lbs.
- Work in a fast‐paced, indoor environment under pressure.
- Ability to restrain individuals and respond to physical altercations.
- Ability to operate snow removal devices.

📌 Part Time Casino Security Guard (Calgary)
🏢 ACE Casinos Blackfoot
📍 Calgary