Drive SaaS client onboarding at Flipp through scalable processes, stakeholder alignment, and product training in a remote-first setting. Turn implementation plans into successful launches.
This Customer Success Implementation Manager leads customized onboarding plans based on customer goals and success criteria. You will develop project plans, coordinate product integrations, and provide actionable program updates. You will also improve processes, create documentation, and support adoption through training and guidance.
Key Responsibilities
Develop customized onboarding plans and project schedulesOversee retailer onboardings and product integrationsCoordinate delivery across technical and product teamsCreate training sessions and product documentationReport program health, risks, and mitigation plansRequirements:
Five or more years in implementation, project management, or customer successProven timeline management and risk mitigation experienceStrong workback schedule development skillsExcellent verbal and written communication abilitiesCRM or project management tool experienceBring program management, onboarding, and cross-functional communication skills to help Flipp customers adopt scalable product solutions.
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