Join Our Team as a Quality Auditor

Job Type: Permanent, Full-Time

Expected Compensation: $55,000- $60,000 per year + Excellent Benefits

Role: Existing Role, additional headcount

Are you ready to make a difference in the telecommunications landscape?

At the Commission for Complaints for Telecom-television Services (CCTS), our goal is to provide impartial, fair and effective complaint resolution services, data and insights to telecom and TV consumers and service providers. We offer a free service to Canadians, and we need professionals like you to help us uphold our commitment to fairness and accountability.

Why CCTS?

At the CCTS, we believe in the power of connection - both in the services we deliver and the talents we cultivate. We are more than just a dispute resolution company; we are innovators, and problem-solvers dedicated to ensuring positive experiences for telecommunication and TV consumers and service providers. If you are looking to make a real impact in a dynamic environment, you have come to the right place

Your Role:

The Quality Assurance team is responsible for auditing, assessing and reporting on complaint data and trends as well as conducting quality assessments to help ensure that CCTS is delivering its service in a consistent and effective manner. It's an increasingly key role as we look to shape our future and decision on based on data-driven insights and anecdotal discovery.

Our Ideal Candidate:

Are you ready to unleash your potential in this role? If you are an analytical thinker and pay attention to details, you might be the most suitable person You have a knack for understanding how to use a standardized quality frameworks. Using this you can ensure appropriate application of complaint issues (NOIs)



and other data accuracy points. Further, you are solutions oriented, easily able to see trends and patterns so that you can flag these to your management team. These things you flag can help your colleagues with development improving our processes Finally, you are action oriented and willing to step in and support on other quality assurance projects as needed.

Must-Have Magic:

- Minimum college diploma, preferably a Bachelor's Degree, in a related field or combination of relevant experience and education
- Two years' experience auditing data or conducting quality assurance work, or combination of formal education and related experience
- Previous experience in telecommunications industry is an asset,
- Bilingualism (French/English) strongly preferred, strong ability to communicate clearly, both orally and in writing (excellent written communications skills in English required, along with excellent French comprehension skills)
- Intermediate MS Office (Word, Excel and PowerPoint) and Outlook
- Understanding of call centre environment preferred
- Understanding of investigations and quality assessment preferred
- Understanding of telecommunications or television industry preferred

Accommodation:

At CCTS, we value an accessible and inclusive hiring process for all applicants, including those with disabilities. If you need accommodations,



please let us know by emailing [email protected] when you submit your application. We request at least one business day's notice before interviews or tests. Your comfort and accessibility are our priority, and we aim to support all applicants in showcasing their talents.

Commitment to Diversity Equity and Inclusion:

At CCTS, we are dedicated to building a diverse and equitable workforce that reflects the communities we serve. We believe diversity strengthens our organization and enhances our ability to meet the needs of those we support. We are committed to providing equal employment opportunities for all, without discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We promote practices that celebrate the unique perspectives of everyone and invite applicants from all backgrounds to help us create a welcoming environment where all contributions are valued.

Artificial Intelligence:

In our recruitment process, CCTS uses tools that meet the definition of artificial intelligence (AI) as outlined in the Employment Standards Act. We use a mix of these tools, and human skills to support effective and defensible recruitment decisions.

Joignez-vous à notre équipe en tant qu'analyste de qualité

Type de contrat : Permanent, temps plein

Rémunération prévue : 55 000 $ à 60 000 $ par an + excellents avantages sociaux

Poste : poste existant, renforcement des effectifs

Êtes-vous prêt à faire une différence dans le domaine des télécommunications?

À la Commission des plaintes relatives aux services de télécom-télévision (CPRS

📌 Quality Auditor (Northside)
🏢 Commission for Complaints for Telecom-television Services
📍 Northside