Remote client support work in Kimberley, Northern Cape requires strong communication and organized handling of orders, accounts, and customer inquiries.
This contract position supports customers for a growing online retail platform. The Client Support Administrator manages communications, resolves issues, and maintains accurate records. Experience in customer service or administrative support, computer proficiency, and e-commerce familiarity support success in this work.
Key Responsibilities:
- Respond to order, shipping, and account inquiries across channels
- Guide customers through platform navigation and order placement
- Process returns, exchanges, and refunds according to policies
- Update customer and order information accurately in CRM
- Resolve delivery issues with the operations team
Requirements:
- Previous customer service or administrative support experience
- Excellent written and verbal communication skills
- Strong organization and attention to detail
- Computer, email, and basic online platform proficiency
- Reliable internet and suitable home workspace
Support online retail customers remotely through explicit communication, accurate records, order assistance, and effective issue resolution.