Drive hotel occupancy and average daily rate through reservations sales at Watermark Beach Resort in Osoyoos, British Columbia. Serve guests across multiple booking channels.
This Reservations Agent position combines sales, communication, and booking administration throughout the guest journey. You will manage group blocks, individual reservations, owner reservations, payments, deposits, and rooming lists. Strong English, Microsoft Office proficiency, and qualified phone service support daily responsibilities.
Key Responsibilities:
- Maximize occupancy and average daily rate through effective sales
- Manage group blocks and individual guest reservations
- Cross-sell hotel services during reservation conversations
- Enter guest data and group rooming lists as required
- Prepare other departments for accurate guest arrivals
Requirements:
- Technically savvy with computer and typing skills
- Proficiency in Microsoft Word, Outlook, and Excel
- Professional and pleasant phone manner
- Dependable work ethic and positive attitude
- Flexible availability including evenings and weekends
Use sales skills, reservation accuracy, and polished communication to help Watermark Beach Resort deliver exceptional guest service.