District Manager Full-Time Reports to: Manager Regional Corporate Pet Valu is Canada's leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley's, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities. Reporting to the Manager Regional Corporate, the District Manager is responsible for all activities and sales results in the district located in the Calgary/Red Deer and surrounding area as needed. The District Manager will hire, train and develop their management teams to attain sales growth. They will ensure district-wide customer satisfaction and product quality, while managing the territory's financial performance, and managing safety and security within the district. Hiring – Create a talent pipeline by developing and maintaining proactive staffing plans for the region; Training – Work with store managers to ensure that all employees are adequately training in procedures and product knowledge; Ensure that the training program is utilized within their region Complete an analysis of the labour reports each pay period Performance Management and appraisal – Complete annual performance evaluations of all district's Store Managers and ensure that Store Managers complete evaluations of staff Ensure performance issues are dealt with in a professional and timely manner; Ensure all stores adhere to corporate standards by ensuring Store Managers audit and address any lapses Monitor inventory levels in stores to ensure that company standards and tolerances are met; Monitor freshness tracking in all stores with careful attention to reducing expiring food write-offs develop and implement individual business strategies for all stores in their area to improve business results (i.e., sets targets, Follows up regularly to monitor performance, suggest improvements, and remove obstacles where possible Provide after hours phone support to stores Regularly monitor customer service model within stores to ensure all staff interact with customers in a professional manner; Resolve reliable customer complaints and/or where the manager requires assistance Provide regular feedback and partnership to Senior Leadership on improvements needed to grow the business and improve processes Conduct regular conference calls with district team to review results, provide direction on what is important to drive sales Participate in regional conference calls, offering insight on business trends and plans Complete quarterly district business plans of action Complete annual business review Assist in theopening/closing/relocation/makeoversof stores as required Monitor local competition and reports to the Real Estate department on relevant market activity, i.e., Complete and submit reports on operations – Brand Standards, Quarterly Business plans of action etc. Work on special projects as required Prepare expense reports, code expenses and submit receipts as directed by corporate. Analyze reports,



communicate appropriate information to Regional Director to maximize business opportunities and improve district profit Control and minimize expenses through POS discounts, store use of supplies, employee discounts, and damaged inventory. Drive sales and create a team-oriented environment through customer service role plays, communicating shop scores, and developing in store contests Collect and analyze a variety of data sometimes creating, preparing and maintaining spreadsheets and workbooks. Assist store management in maintaining inventory levels ensuring stock does not deplete Ensure aquarium systems are to standards and that water tests within proper range to minimize loss in fish. Ensure only corporate approved fixtures and advertisement promotional materials are used in stores Staffing and Training: Ensure the district is fully staffed and maintains quality bench strength. Control payroll expenses by assisting the store manager in scheduling budgeted hours. Ensure store manager is scheduling based on business needs Interview, hire and train store management Manage and approve vacation requests ensuring stores are always adequately scheduled Arrange travel for self and managers to attend company meetings and training seminars securing the best rates possible. Participate in special projects administered from corporate office Participate in community events through planning, organizing and executing as needed Works closely with store and corporate teams to bridge any communication and operational gaps to increase effectiveness and production College level graduate (preferably from a Business, Retail or Marketing prog

📌 Branch Manager (Calgary)
🏢 Pet Valu
📍 Calgary