Represent Dynacare while supporting health professionals and patients with testing inquiries, requisitions, results, and customer communications. Work hybrid from 115 Midair Court in Brampton, Ontario.

This permanent, full-time Customer Service Specialist handles customer contacts across phone, email, live chat, fax, mail, and social media. You will clarify sample collection, patient instructions, costs, and special specifications. The position also supports technical inquiries and coordinates with internal departments.

Key Responsibilities:

- Assist health professionals and patients with testing requisitions
- Explain sample collection, patient instructions, costs, and specifications
- Respond to external customer queries across communication channels




- Contact customers to gather information about samples
- Ensure physician office phone and fax requests receive action

Requirements:

- Minimum one year of customer service experience
- High school education preferred or related experience
- Transparent written and verbal communication skills
- Ability to articulate issues, concerns, and inquiries clearly
- Empathy and composure with difficult customers

Use clear communication, empathy, and customer service expertise to support Dynacare patients and health professionals in Brampton.

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📌 Dynacare Customer Service Specialist (Brampton)
🏢 Dynacare
📍 Brampton