Own incident response tooling at Confluent Cloud with Python, SQL, PagerDuty, and Rootly across AWS, GCP, and Azure. Work in a global follow-the-sun team.This senior engineering role sits within Cloud Architecture and Reliability - Supportability. You will manage incident workflows, build integrations, analyze operational data, and support incident commanders. Approximately 75% of the work involves engineering, with 25% focused on partnering across engineering teams.Key Responsibilities:
Configure Rootly and PagerDuty workflows, schedules, services, and severity definitionsBuild integrations across Jira, Confluence, Slack, and service catalogsDefine consistent MTTD, MTTM, MTTR, and incident volume metricsCreate dashboards, reports,



and analysis of recurring incident trendsAutomate data fixes and vendor API workflows to reduce toilRequirements:
Four or more years in SRE, production operations, or DevOpsHands-on administration experience with incident or on-call toolingProficiency in Python, Go, or a similar scripting languageStrong SQL, data analysis, and dashboard-building skillsExperience with AWS, GCP, or Azure cloud environmentsApply incident tooling, automation, cloud, and data expertise to strengthen Confluent Cloud reliability and operational response.
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📌 Senior Incident Response Engineer (Winnipeg)
🏢 International Business Machines
📍 Winnipeg