Lead Amazon Connect solution design with IVR and routing expertise across enterprise Contact Center initiatives. Own technical delivery from development through production readiness.As a Lead Consultant, you will design, develop, configure, and support Amazon Connect solutions. Your work spans Contact Flows, Queues, Routing Profiles, integrations, and agent configurations. You will coordinate technical reviews, releases, troubleshooting, and operational improvements across development, QA, architecture, security, and business teams.Key Responsibilities:
Lead Amazon Connect solution design, development, configuration, and supportDesign Contact Flows, Queues, Routing Profiles, and agent configurationsGuide integrations with AWS services and enterprise applicationsTroubleshoot complex IVR, routing, call-flow,



and production issuesEstablish reusable components, code reviews, and technical governanceRequirements:
Experience designing enterprise Contact Center solutionsKnowledge of IVR, routing, digital channels, and agent workflowsAbility to lead technical design reviews and releasesExperience coordinating developers, QA, architects, and security teamsUnderstanding of availability, performance, security, and resiliency requirementsApply Amazon Connect expertise to lead reliable Contact Center delivery, integrations, troubleshooting, and engineering governance.
#J-18808-Ljbffr

📌 Lead Amazon Connect Consultant (Winnipeg)
🏢 HCL Technologies
📍 Winnipeg