Veterinary Client Care Representative — Full-Time

Collingwood Veterinary Services | Collingwood, Ontario

Monday to Friday — No weekend requirements

Collingwood Veterinary Services is a long-established, privately owned veterinary clinic in Collingwood, dedicated to providing high-quality medical and surgical care and exceptional client service. We are looking for a full-time Veterinary Client Care Representative to join our excellent team of doctors, veterinary technicians, and veterinary assistants.

This is a client-facing role, ideal for someone who enjoys connecting with people and helping clients feel welcomed, informed, and supported throughout their pet’s care. We value a positive workplace culture built on kindness, respect, communication, and teamwork.

Your role will include:

- Welcoming clients and providing warm, skilled service in person, by phone, and by email.
- Booking appointments and coordinating scheduling with the clinical team.
- Communicating with clients and supporting timely follow-up.
- Maintaining accurate records and assisting with day-to-day office duties.
- Helping with inventory organization and ordering.
- Assisting with gentle, safe patient handling as needed, with guidance from the clinical team.




- Supporting our office manager and team lead with light managerial and administrative duties that may evolve over time into a more of a clinic managing position

We’re looking for someone who:

- Enjoys working directly with clients and has strong customer service skills.
- Communicates clearly, compassionately, and professionally.
- Has previous experience in a veterinary hospital—a definite asset.
- Is comfortable handling dogs and cats; previous patient-handling experience is also an asset. Veterinary assisting experience an asset.
- Is organized, dependable, and able to manage competing priorities.
- Takes initiative and contributes to a supportive, collaborative workplace.

We offer:

- A full time, Monday-to-Friday position with no weekend requirements.
- A positive workplace with an experienced, welcoming team.
- Health and dental benefits.
- Generous pet care discounts.
- An RRSP matching program.

Salary range: $20-$24/hr depending on experience and open to further discussion depending on experience. Please send your cover letter and resume.

Pay: $20.00-$24.00 per hour

Expected hours: 40.0 per week

Benefits

- Dental care
- RRSP match

Work Location: In person

📌 Veterinary Client Servcies Representative CSR - Collingwood
🏢 Mountain Vista Veterinary Hospital
📍 Collingwood