Position Overview

Laidlaw Carriers Van is seeking a Customer Service & Planner to support transportation operations by coordinating freight movements, maintaining customer relationships, and ensuring shipments are delivered efficiently and on time. The ideal candidate is organized, customer-focused, and able to balance operational priorities in a fast-paced environment.

Description:

· Build and maintain strong relationships with customers and provide exceptional service.

· Respond to customer inquiries and provide shipment updates.

· Plan and coordinate freight movements to maximize equipment utilization and service levels.

· Assign loads and support route planning based on operational requirements.

· Monitor shipments and proactively resolve service issues or delays.

· Coordinate with drivers, customers, and internal departments to ensure smooth operations.

· Book and manage pickup and delivery appointments as required.

· Maintain accurate records and operational information within company systems.

· Support management with administrative and operational tasks as needed.





· Perform other duties as assigned.

Requirements:

· 2 years of experience in transportation, logistics, dispatch, planning, or customer service (Transportation).

· Strong customer service and communication skills.

· Ability to prioritize tasks and work effectively in a fast-paced environment.

· Strong problem-solving and organizational skills.

· Knowledge of trucking operations and geography is an asset.

· Experience with AS400 is an asset.

Benefits:

· Extended Health Care

· Dental Care

· RRSP match

· Life insurance

· Phone provided

Schedule:

· Full-time

· Monday to Friday

· 8 hours shift

· On-site – Puslinch, ON

Job Type: Full-time

Perks:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Ability to commute/relocate:

- Puslinch, ON: reliably commute or plan to relocate before starting work (required)

Experience:

- Transportation: 2 years (required)

Work Location: In person

📌 Customer Service & Planner (Puslinch)
🏢 Laidlaw Carriers Van
📍 Puslinch