Use bilingual communication and active listening as a Directory Assistance Agent with NQX in Moncton. This is a full-time, on-site customer service position.
Support users of a residential telecommunications network as a bilingual Directory Assistance Agent. Provide transparent, accurate information while handling calls, computerized searches, and multiple tasks. The position requires English and French fluency, strong communication, attention to detail, and a genuine desire to help callers. Fully paid training supports success in the role.
Key Responsibilities:
- Answer calls from network users across Canada
- Provide directory assistance through 411 services
- Complete international call transfers through 0 services
- Listen actively and clarify caller requests
- Search computerized applications and record required information
Requirements:
- Fluency in English and French
- Availability for full-time Monday-to-Sunday scheduling
- Ability to work nights when business needs require
- Typing speed of 30 words per minute
- High school diploma or equivalent
Bring bilingual communication, careful information handling, and customer service focus to NQX Directory Assistance in Moncton.