About us

Advantage IT Consulting Canada is the Canadian branch of Advantage IT Consulting. We are a Managed Service and Security Provider (MSP/MSSP) for small and mid-sized businesses across Canada and the United States, in financial services, accounting, aerospace, healthcare and legal. Our team is small and remote-first, and our engineers own their work from start to finish.

About the role

We’re hiring a mid-level System Administrator who sits above our help desk. You’ll handle escalated issues, client infrastructure and project work across our client base. You won’t be one of fifty people working a ticket queue. You’ll be a main technical contact that clients and teammates depend on. This role suits you if you like variety and autonomy, and would rather work across many environments than look after just one.

You’ll report to senior technical leadership and work closely with our help desk and account teams.

What you’ll do

- Administer Microsoft 365 across multiple client tenants: Exchange Online, Entra ID, Teams, SharePoint and Intune (users, licensing, mail flow, conditional access, MFA, hardening)
- Take escalated tickets from Tier 1/2 through to resolution, and be the technical point of accountability for your assigned clients
- Manage endpoints and patching through an RMM platform: monitor health, automate maintenance and fix problems
- Administer endpoint security (EDR/AV) and work with our managed detection and response (MDR) partner on alerts and incident response
- Manage identity, SSO and directory services
- Configure and test backup and recovery, including Microsoft 365 data protection
- Provide remote support through our support tools
- Handle hardware and software procurement through our distribution platform (Pax8)
- Administer Windows Server environments and hybrid Active Directory / Entra ID
- Support networking: firewalls, switches, VLANs, VPNs, DNS/DHCP and Wi-Fi deployments
- Lead and support projects such as Microsoft 365 and server migrations, new-client onboarding and security rollouts




- Write and maintain clear documentation and runbooks so the whole team can use what you know

What you need

- 2–5 years in IT support or system administration, ideally at an MSP or in a multi-client environment
- Strong hands-on Microsoft 365 administration
- Solid Windows Server and Active Directory / Entra ID experience
- Networking fundamentals: TCP/IP, DNS, DHCP, VPN, firewalls, VLANs
- Comfort writing PowerShell scripts for automation and bulk tasks
- Experience working tickets in a PSA or ticketing system
- Strong written and spoken English. You’ll be on calls and in writing with Canadian and US clients every day.
- Availability during Eastern Time business hours, with some overlap into Mountain Time for our US team and clients
- A reliable home internet connection and workspace
- Legal eligibility to work in Canada
- An ownership mindset: you follow through, communicate early and stay calm when a client is down

Nice to have

- Certifications such as MS-900, MD-102, AZ-104, Network+, Security+ or equivalent
- Hands-on experience with common MSP tools in any of these categories: RMM (e.g., NinjaOne, Datto, ConnectWise), endpoint security (e.g., Bitdefender, SentinelOne, CrowdStrike), identity/SSO (e.g., JumpCloud, Okta), remote support or Microsoft 365 backup. What matters is that you’ve worked with the category, not the specific brand.
- Depth in Intune and endpoint management
- Exposure to security and compliance work, such as the NIST, SOC 2 or privacy requirements our clients deal with. As an MSSP, we offer a real growth path here.
- French is an asset

What we offer

- A fully remote, permanent full-time role
- $50,000–$60,000 CAD per year, based on experience
- Vacation and statutory holidays as provided under provincial employment standards
- Hands-on experience with a broad, modern MSP/MSSP stack and clients across Canada and the US
- Support for certifications and professional growth
- A small, supportive team where your work is seen and your input matters

Pay: $50,000.00-$60,000.00 per year

Perks:

- Company events
- Paid time off
- Work from home

Work Location: Remote

📌 System Administrator (Tier 2/3) – Managed Services (Canada)
🏢 ADVANTAGE IT CONSULTING CANADA
📍 Canada