Job Title : IT Support Analyst (12 Month Contract)Department : Information TechnologyReporting to : IT Service Desk ManagerLocation : ChathamVacancy Status : This posting is for an existing vacancyGreenfield is looking for an IT Support Analyst to join our growing team.As part of a Global support team, the IT Support Analyst is responsible for providing technical support to all employees as well as providing an exceptional customer service experience day in and day out. We are looking for bright, ambitious analysts who are highly energetic and have a passion for success. Just like technology, our setting is constantly changing, and we are looking for candidates who are willing to learn and grow with these opportunities.Who We Are:Greenfield Global is a leading producer and supplier of high-value, mission-critical raw materials, ingredients, and additives that are vital to businesses and integral to a lower-carbon economy. From start-ups to the largest brands in the world, customers trust Greenfield's extensive portfolio of premium products, regulatory expertise, and industry-leading service to improve people's lives and the health of the planet.Why Join Greenfield?We innovate, collaborate, and work with purpose. By unlocking the potential of people, partnerships, and nature to accelerate sustainable solutions for the health of the planet, our work has a positive impact on the environment around the world. We're always looking for people who can bring new talents and experience to our team.Who You Are:Qualifications:Strong written and verbal communication skillsStrong understanding of Windows client and server application supportExcellent analytical and problem-solving skillsPost-secondary education in an IT disciplineAbility to work independently and in a team environmentPreferred SkillsExperience working with:Windows 10/11, Windows Server 2020+Office 365 Application SuiteApplication configuration and deploymentExperience with monitoring and benchmarkingITIL FoundationUnderstanding of networking concepts such as DNS, DHCP,



TCP/IP and OSI ModelExperience with enterprise applications such as D365 FORequirements2 years' experience in an IT support roleThis position may require occasional travel to US and Canada to provide onsite supportMust have a valid driver's licenseAbility to provide after-hours on-call supportJob Responsibilities:Provide technical support and customer service to local and remote staffStrong Windows, application and hardware support and experienceProvide support for Microsoft Office Suite, Windows 10/11 Operating Systems, Active Directory, Group Policies, printer queues, shared files, and shared printersAbility to deploy and manage Hardware assetsExperience managing user accounts in Microsoft Entra ID (Azure) and supporting devices with Microsoft Intune.Troubleshoot and support Neat Bar and Neat Pad devices in conference rooms to ensure reliable video call performance.Support mobile management platform IntuneLog into ticketing and call queue daily to track active issues until closureCreate and maintain knowledge base articles and standard operating procedures (SOPs) to support consistent IT service delivery.Deployment of desktops, laptops, and other technical equipmentCollect and document information pertaining to inventory and asset trackingAssist in the development of the customer solutions knowledge baseIdentify process improvements to reduce tickets and improve time to close incidents and requestsParticipate in departmental projects and team collaboration with various IT groupsDedicate time to personal development and trainingResearch and Development of new products and services to enhance IT portfolioTotal Compensation & Care:Base salary dependent on experience and demonstrated performance– $65,000 - $70,000Formal and informal training opportunitiesComprehensive health and dental benefitsIncome protection: short- and long-term disability coverage, life insurance, paid personal sick timeVacation time exceeding industry standardsCompany funded retirement savings program with individual contribution opportunitiesMeaningful and challenging workCurated intentional culture focused on growth and development, engagement, and communicationAbout UsWe own and operate five distilleries, four specialty chemical manufacturing and packaging plants, and three next-generation biofuel and renewable energy R&D centers. This integrated model enhances supply chain transparency, quality control, custom formulation development, and ultimately customer satisfaction.Core PrinciplesInnovation: We are constantly seizing opportunities to develop new products, processes and methods to meet the diverse and demanding requirements of our customers.Collaboration: We are part catalyst, part collaborator. We work with partners to get the most out of our existing products, and to develop custom solutions for our customer requirements.Responsibility: Our commitment to give back to local communities in the US and Canada goes beyond the bottom line. We give back to the planet by processing renewable resources into low carbon fuels and chemicals.Agility: Our team is not only fast, we has the flexibility and creativity to pivot with customer needs to develop custom-made, on-time solutions.Discipline: At every plant, and for every customer, for every shipment, we put quality first. We operate a tight, transparent supply chain while meeting the highest regulatory standards.At Greenfield, people—not AI—make our hiring decisions. We use AI only for routine administrative support and never to screen candidates or determine outcomes. Every application is reviewed by our team, and if any step involves increased AI use, we'll inform candidates in advance. We're committed to responsible, transparent, and fair hiring practices.

📌 It Support Analyst (12 Month Contract) (Chatham-Kent)
🏢 Greenfield Global
📍 Chatham-Kent