Senior eCommerce Growth & Operations Manager

Company: Spectra Baby Canada Inc.
Location: Canada (Remote)
Employment Type: Full-time
Industry: eCommerce, Retail & Consumer Products

About Spectra Baby Canada

Spectra Baby Canada Inc. is the authorized Canadian distributor of Spectra breast pumps and breastfeeding products. We are a growing Canadian company serving families through major retail and eCommerce channels, including Walmart Canada, Amazon Canada, Best Buy Canada and our Shopify website.

As we continue expanding our Canadian retail distribution and online presence, we are seeking an experienced, highly motivated professional to lead our eCommerce growth, marketplace operations, international logistics and supply chain coordination.

About the Role

We are looking for a hands-on Senior eCommerce Growth & Operations Manager who can take ownership of our day-to-day business operations while driving sales growth and operational efficiency.

This is a comprehensive role combining eCommerce marketplace management, digital advertising, international supplier coordination, logistics, inventory management, retail distribution and business operations.

The ideal candidate is an independent problem solver who can manage multiple responsibilities, coordinate suppliers and external partners, resolve challenges and execute projects from start to finish.

You will work directly with company leadership and play a significant role in our continued expansion.

Key Responsibilities

1. Amazon, Walmart & Marketplace Management

- Manage Amazon Canada Seller Central, FBA operations, product listings, inventory, pricing and account health.
- Optimize Amazon PPC advertising, Sponsored Products, keywords, rankings, ACoS, ROAS and sales performance.
- Oversee Walmart Canada Seller Centre, product onboarding, catalogue management, pricing, inventory and marketplace operations.
- Manage Walmart Connect advertising and Walmart Fulfillment Services (WFS), where applicable.
- Oversee Best Buy Canada Marketplace and support expansion into additional Canadian retail channels.
- Resolve listing errors, account issues, fulfillment discrepancies, returns and reimbursement claims.
- Develop strategies to increase marketplace revenue, conversion rates, visibility and profitability.

2. Shopify & Digital Growth

- Manage and optimize our Shopify website, product listings, promotions and customer experience.
- Improve SEO, conversion rates, website performance and direct-to-consumer sales.
- Coordinate Google Shopping, Google Ads and other relevant digital marketing initiatives.
- Manage product launches, promotional campaigns and merchandising.
- Monitor sales trends, customer behaviour and website analytics.
- Identify opportunities to improve online revenue and customer retention.

3. International Suppliers & Manufacturing

- Communicate directly with our South Korean manufacturers and international suppliers.
- Coordinate production schedules, purchase orders, manufacturing timelines and inventory availability.
- Work with supplier representatives, including Simba, to manage production and shipping requirements.
- Oversee custom packaging, bilingual English and French labels, product artwork, cartons and barcode requirements.
- Coordinate packaging proofs and confirm retailer specifications before final approval.
- Track production progress, shipment deadlines and supplier deliverables.
- Resolve supplier issues and ensure manufacturing projects remain on schedule.

4. International Logistics, Delmar & Customs





- Coordinate international shipments from South Korea and other suppliers into Canada.
- Work directly with Delmar International, freight forwarders, customs brokers and logistics partners.
- Delegate shipping instructions, freight bookings, documentation and delivery coordination.
- Manage commercial invoices, packing lists, certificates of origin, bills of lading and import documentation.
- Monitor customs clearance, freight expenses, shipment tracking and delivery timelines.
- Resolve shipping delays, customs issues, missing documentation and delivery discrepancies.
- Coordinate inbound shipments to Canadian warehouses, retailers and distribution centres.
- Identify opportunities to reduce freight expenses and improve logistics efficiency.

5. Walmart Retail Distribution & Labelling

- Support Walmart Canada's in-store retail expansion and product launches.
- Coordinate retail purchase orders, inventory allocation, shipping schedules and distribution centre deliveries.
- Manage Walmart packaging specifications, shipping labels, carton markings, barcodes and pallet requirements.
- Communicate with suppliers and logistics partners to ensure shipments meet retailer requirements.
- Coordinate bilingual packaging and retail compliance documentation.
- Resolve shipment discrepancies, delivery issues and retailer compliance concerns.
- Oversee coordination between manufacturers, freight providers and Walmart distribution partners.

6. Inventory, Warehousing & Fulfillment

- Monitor inventory levels across Amazon, Walmart, Best Buy, Shopify and warehouse locations.
- Coordinate inventory forecasting, replenishment, purchasing and stock allocation.
- Work with Canadian warehouses and third-party logistics providers (3PLs).
- Manage Amazon FBA shipments, retailer fulfillment requirements and inventory transfers.
- Investigate lost inventory, receiving discrepancies, damaged shipments and fulfillment errors.
- Improve inventory accuracy, warehouse coordination and shipping efficiency.

7. ERP, Systems & Process Improvement

- Support implementation and optimization of ERP, inventory management and eCommerce systems.
- Coordinate integrations between marketplaces, Shopify, warehouses and logistics providers.
- Manage or support EDI integrations and retailer data requirements.
- Develop reporting dashboards using Excel, Power BI or similar tools.
- Create productive operational workflows, tracking systems and standard operating procedures.
- Identify opportunities to automate tasks, improve reporting and streamline daily operations.

8. Growth, Profitability & Business Operations

- Develop strategies to increase sales and profitability across all eCommerce channels.
- Analyze marketplace fees, advertising expenses, shipping costs and product margins.
- Monitor KPIs, sales performance, inventory turnover and operational expenses.
- Conduct competitor research, pricing analysis and marketplace performance reviews.
- Identify new retail partnerships, sales channels and growth opportunities.
- Provide regular reports and recommendations to company leadership.

9. Project Management & Leadership

- Take ownership of projects from planning through completion.
- Coordinate and delegate tasks to manufacturers, freight forwarders,



warehouses and external partners.
- Manage multiple priorities, deadlines and operational responsibilities.
- Communicate proactively with suppliers, retailers and company leadership.
- Resolve operational problems independently and implement practical solutions.
- Build scalable systems and processes that support long-term growth.

Required Qualifications

- Minimum 5 years of relevant experience in eCommerce, marketplace management, retail operations or supply chain management.
- Hands-on experience managing Amazon Seller Central and FBA.
- Strong knowledge of Walmart Canada Marketplace or comparable major marketplaces.
- Experience with Shopify and eCommerce operations.
- Understanding of digital advertising, marketplace optimization and revenue growth.
- Experience coordinating suppliers, logistics providers, inventory or international shipments.
- Knowledge of warehousing, fulfillment and inventory management.
- Strong Excel skills and familiarity with ERP or reporting systems.
- Excellent communication, organizational and analytical abilities.
- Proven ability to work independently, manage competing priorities and solve problems.
- Must reside in Canada and be legally authorized to work in Canada.

Preferred Qualifications

- Experience with Amazon Canada, Walmart Canada, Best Buy Canada and other retail marketplaces.
- Experience managing multimillion-dollar eCommerce businesses.
- Familiarity with Amazon Vendor Central, Walmart Connect and WFS.
- Experience coordinating manufacturers and suppliers in South Korea or Asia.
- Knowledge of Canadian imports, customs brokerage, freight forwarding and Delmar or similar providers.
- Experience with Walmart retail distribution centres, product labelling and in-store launches.
- Experience with ERP implementations, EDI integrations, Power BI and operational automation.
- Experience coordinating international supply chains and Canadian retail distribution.

What We Offer

- Full-time remote position based in Canada.
- Competitive salary based on experience.
- Performance-based growth opportunities.
- Direct collaboration with senior company leadership.
- Significant responsibility and ownership across multiple business functions.
- Opportunity to contribute to the expansion of a growing Canadian brand.
- Long-term qualified growth and advancement opportunities.

Who We're Looking For

We are seeking someone who understands that running a successful eCommerce business requires much more than managing product listings or advertising campaigns.

You should be equally comfortable optimizing Amazon sales, resolving Walmart marketplace issues, communicating with international manufacturers, coordinating shipments with Delmar, reviewing retail packaging requirements, managing inventory and improving operational processes.

We value initiative, accountability, attention to detail, excellent communication and the ability to independently manage responsibilities from start to finish.

How to Apply

Please submit your resume along with a brief overview of your experience managing eCommerce marketplaces, international suppliers, logistics and business operations.

We encourage applicants to highlight the marketplaces they have managed, their experience with retail distribution and supply chains, and examples of measurable business growth or operational improvements.

Join Spectra Baby Canada and help shape the next stage of our growth.

Pay: $50,000.00-$65,000.00 per year

Benefits:

- Casual dress
- Flexible schedule
- Work from home

Work Location: Remote

📌 Senior eCommerce Growth & Operations Manager (Canada)
🏢 Spectra Baby Canada
📍 Canada