Work & Play is currently seeking an experienced Trailer Service Advisor to join our small, dedicated team. This position is primarily focused on coordinating the day-to-day workflow of our service shop, ensuring jobs progress efficiently, technicians remain productive, and service operations run smoothly. Working closely with our Parts and Sales Departments, the successful candidate will also provide front-end support as needed while maintaining a robust focus on shop operations.

Previous experience coordinating technicians, managing repair schedules, and overseeing service work orders in an automotive, RV, trailer, heavy equipment, or related service environment is required. We are looking for a capable, organized qualified who can independently manage shop workflow, confidently prioritize competing demands, and make sound decisions in a fast-paced environment. Strong communication skills, attention to detail, and consistent follow-through are essential to success in this role.

ABOUT US
In business since 1992, Work & Play Moncton is one the Maritime's largest retail trailer dealers, parts retailer, and full service trailer and RV repair shop. We sell and service quality utility, enclosed, dump, equipment, camper, gooseneck, snowmobile trailers, and more. We also provide sales and service of hitches, Dexter Axles, Boss plows and a range of vehicle and camping accessories. We are a family-owned business that values long-term relationships with both our customers and our staff, and we take pride in providing knowledgeable, friendly service.

JOB RESPONSIBILITIES
- Coordinate and manage the daily workflow of the service department, including assigning work and directing technician schedules




- Provide support for incoming service calls and walk-in customers as needed
- Ensure work is clearly explained, documented, and communicated, both before work begins and once it is completed
- Monitor job progress and keep work moving, identifying delays or issues and addressing them early; continuously adjust scheduling and priorities to maximize efficiency and minimize technician downtime
- Ability to complete paperwork accurately and in a timely manner
- Act as the a central point of communication between service advisor, technicians, and internal departments; maintain clear and accurate communication across the team, escalating urgent or complex issues as needed

JOB REQUIREMENTS
- Minimum 3 years experience as a service advisor or shop coordinator; working in a trailer, automotive, or similar service environment preferred
- Highly organized with the ability to manage multiple jobs, track details, and follow through consistently with minimal supervision
- Clear, professional communication skills; able to work effectively with technicians, customers and team members
- Strong computer skills, including experience with dealership or service software, Microsoft Office, and email
- Comfortable in a fast-paced environment with changing schedules and shifting priorities
- Bilingual in French and English a strong asset




- Post-secondary education in a related field an asset

WHAT WE OFFER
We offer a competitive compensation package and a supportive, long-term work workplace. Benefits include comprehensive health coverage (medical, dental, life insurance, and long-term disability), paid sick days and personal days, and access to training and certification opportunities following the successful completion of a standard probationary period. Employees also receive practical workplace perks such as company-provided staff clothing, store discounts, a steel-toe work boot allowance, a gym membership discount, and on-site parking.

Job Types: Full-time, Permanent

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Benefits:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Application question(s):

- Are you able to reliably start at 8AM, Monday to Friday, with your own transportation to 199 Baig Boulevard?
- Are you currently enrolled in academic program that would limit your availability?
- How many years of experience do you have coordinating workflow in an automotive, RV, trailer, heavy equipment, or similar service department? *Please note that we will not be considering applications that do not meet this requirement.
- Have you been directly responsible for scheduling technicians, prioritizing repair jobs, and monitoring work orders through completion? *Please note that we will not be considering applications that do not meet this requirement.

Experience:

- Service Advisor (trailer, auto, powersport, or related): 1 year (required)

Language:

- French (preferred)

Work Location: In person

📌 Trailer Service Advisor (Moncton)
🏢 Work & Play
📍 Moncton