We are currently hiring for our ONSITE role at Waterloo, Ontario.

What do we offer:

- Workin a state of the art office that is centrally located with close/easytransit access. Our office is located in Waterloo, Ontario.
- Restaurants/Shopping/Amenitieswithin walking distance to the office
- PaidTraining
- Payrate $18.50/hr
- It isour mission to always provide an environment for our employees thatpromotes happiness from the inside out. When you work with us, you arevalued and inspired to learn, to teach, and to grow. We want you to cometo work motivated and proud to be on our team. that's why we continuallyinvest in creating outstanding work experiences and endless developmentopportunities. We want you to be and feel at your best, always.

Diversity & Inclusion

- Teleperformance is an Equal Prospect Employer. We welcomeand encourage applications from people with disabilities. Accommodations areavailable upon request for candidates taking part in all aspects of theselection process.

RESPONSIBILITIES

- Workcollaboratively as a team with a goal to achieve a high quality standard.
- Workin a high call-volume contact center answering an average of 100 calls ormore.
- Ensureservice delivered to customers meets contractual Key Performance Indicator('KPIs')
- Clarifycustomer requirements; probe for understanding, use decision-support toolsand resources to appropriately provide resolution to the customer
- Listenattentively to customer needs and concerns; demonstrate empathy whilemaximizing opportunity to build rapport with the customer
- Proactivelyoffer appropriate solutions that create high customer satisfaction.




- Exercisepatience and empathy that resolve customer concerns.
- Identifyand maximize opportunities to cross-sell and up-sell to existingcustomers.
- Track,document and retrieve information in call tracking database
- Respondto customer inquiries by referring them to published materials, secondarysources or more senior staff
- Adhereto our client's policies, procedures and industry compliances.

QUALIFICATIONS

- HighSchool or secondary school diploma (or equivalent) required; College,University or post-secondary diploma (or equivalent) preferred
- Minimum2 years of Customer service experience
- EnglishLanguage proficiency
- Goodtelephone customer service etiquette
- Satisfactorybackground check.
- Excellentverbal communication skills, responding with appropriate feedback (avoidslang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
- Computerliteracy - competent in Microsoft Office/Google Suite, Internet Explorer,Edge and Google Chrome (required);
- Experiencewith cloud-based CRM and telephony tools (preferred)
- Typingspeed: minimum of 35 words per minute
- Logicalapproach to problem resolution: gathers facts, takes corrective actions,escalates problems at the appropriate stage
- Flexibleschedule availability
- Teamplayer, working with the team to achieve objectives, friendly andapproachable even when busy
- Abilityto quickly learn new applications and processes.
- Ableto handle routine and repetitive tasks at varying pace.
- Flexibilityto work additional hours as needed.
- Maintainacceptable attendance.
- Availableto work full time in Waterloo onsite location

📌 Customer Service Representative (Alton)
🏢 Tp
📍 Alton