Kainos needs an EDM specialist who can connect configuration, adoption, and customer success across enterprise Workday accounts. Practical document management knowledge is valuable.This HCM Consultant serves as the technical owner for client enablement while Customer Success Managers own relationships. You will identify adoption risks, remove configuration friction, and support progression toward high-maturity usage.
Product feedback and account health insights also inform wider Kainos teams.Key Responsibilities:
Identify technical signals of adoption risk for account reviewsDefine account-specific maturity milestones with Customer Success ManagersFeed recurring configuration constraints to the Product teamDocument account-level technical history and deployment patternsProduce configuration guides and integration documentationRequirements:
HCM Workday certification with live configuration experienceExperience resolving complex integration challenges independentlyAwareness of technical adoption, retention, and platform valuePractical Kainos EDM knowledge is desirableFamiliarity with adjacent Workday modules is desirableUse Workday HCM, EDM, adoption metrics, and technical account skills to strengthen customer maturity at Kainos.